1. Delivery of Products

MetaMerch provides digital products only.

We do not sell or ship physical goods.

Upon successful payment of a subscription:

• Access to MetaMerch templates and digital tools is granted instantly via your account dashboard.

• No physical items will be delivered.

• Access remains active for the duration of your subscription.

  
  

If you experience difficulty accessing your account, please contact support@meta-merch.io.

2. Digital Nature of Products

All MetaMerch products are:

• Downloadable digital templates

• Software-based tools

• Instantly accessible subscription services

By completing your purchase, you acknowledge that access to digital content begins immediately.

3. Refund Policy

Due to the nature of digital products and immediate access:

• All purchases are non-refundable once access has been granted.

• Subscription fees cover access for the current billing period only.

• Cancelling your subscription prevents future charges but does not entitle you to a refund for the current billing period.

  
  

4. Exceptions

Refunds may be considered only in the following circumstances:

• Verified technical failure preventing access to the service

• Duplicate payments made in error

• Fraudulent transactions confirmed by payment providers

Refund decisions are made at the sole discretion of Studio Yama Ltd.

5. Chargebacks & Disputes

Initiating a fraudulent chargeback or payment dispute may result in:

• Immediate suspension of your account

• Termination of access

• Recovery of associated fees and costs

If you experience any issue, we encourage you to contact us directly before initiating a dispute.

6. Contact

For refund or access-related enquiries, contact:

Studio Yama Ltd
Email: support@meta-merch.io
Phone: +44 7711 348744