Effective Date: [20th September 2025]
This Privacy Policy explains how Studio Yama Ltd (“MetaMerch”, “we”, “our”, “us”) collects, uses, and protects your personal information when you visit https://meta-merch.io and our associated application https://meta-merch.vercel.app (collectively, “the Platform”).

By using MetaMerch.io, you agree to the collection and use of your data as described in this Privacy Policy.

1. Who We Are

Studio Yama Ltd
6 Elm Park Road, London, N3 1EB, United Kingdom
Email: support@meta-merch.io

Studio Yama Ltd is the data controller responsible for your personal information under applicable data protection laws, including the UK Data Protection Act 2018 and UK GDPR.

2. What We Collect

We collect and process the following data to provide our services:

Account Information:

• Name

• Email address

• Username
  
  
  

Usage Information:

• Login times (hourly basis)

• Number of exports made

• Analytics data via cookies (Google Analytics, Meta Pixel, TikTok Pixel)
  
  
  

User-Generated Content:

• 3D designs and items created or downloaded through the MetaMerch Platform
  
  

We do not collect or store payment card information. All payment details are handled securely by Stripe and PayPal.

3. How We Use Your Information

We use your information to:

• Provide and maintain your account and access to MetaMerch.io

• Process payments and manage subscriptions

• Track exports and usage for service improvement

• Send account-related notifications and newsletters via Klaviyo

• Improve performance through analytics (Google Analytics, Meta Pixel, TikTok Pixel)

• Ensure compliance with our Terms of Service and applicable law
  
  
  

We do not sell, rent, or trade your personal data to third parties.

4. Cookies & Tracking

We use cookies and pixels to improve your experience and measure website performance.

Our cookies help us:

• Understand how users interact with the site (via Google Analytics)

• Measure campaign effectiveness (via Meta Pixel and TikTok Pixel)

• Support login session management
  
  

You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect some site functionality.

5. Payments

Payments are processed securely by Stripe and PayPal.
MetaMerch.io does not store any card or payment information.
All financial data is handled in accordance with the processors’ own privacy policies and security standards.

6. Data Storage & Security

All data is hosted securely on Amazon Web Services (AWS) servers within the United Kingdom.

We do not transfer or store your personal information outside the UK or EU.
We employ industry-standard encryption and security measures to protect your data against unauthorized access, alteration, or disclosure.

7. Data Sharing

We do not share personal information with third parties except when necessary to operate the Platform or comply with legal obligations.
Limited data may be processed by:

• Klaviyo (email management)

• Google Analytics, Meta Pixel, TikTok Pixel (analytics and advertising insights)
  
  

These services process data on our behalf under strict confidentiality and in compliance with GDPR.

8. Children’s Privacy (COPPA Compliance)

MetaMerch.io is intended for users aged 13 and older.
We do not knowingly collect personal data from children under 13.
During sign-up, users must confirm their age via a checkbox declaration.
If we discover that a child under 13 has created an account, their data will be deleted immediately.

9. User Rights (GDPR & UK GDPR)

As a data subject, you have the following rights:

• Access: Request a copy of the data we hold about you.

• Correction: Request correction of inaccurate or incomplete data.

• Deletion (“Right to be Forgotten”): Request deletion of your personal data.

• Restriction: Limit processing under certain conditions.

• Portability: Request transfer of your data to another service.

• Objection: Object to data processing in specific cases.
  
  
  

To exercise these rights, contact us at support@meta-merch.io.
We may require verification of your identity before fulfilling your request.

10. Data Retention

We retain your personal data only for as long as necessary to:

• Provide services and maintain your account,

• Fulfil legal, tax, or accounting obligations, or

• Resolve disputes and enforce agreements.
  
  

Inactive accounts may be deleted after 24 months of inactivity.

11. Your Consent

By using MetaMerch.io, you consent to the collection and use of your information in accordance with this Privacy Policy.

If you do not agree with these terms, please discontinue use of the Platform.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in technology, laws, or our practices.
We will notify users via email or on-site notice for material updates.
Continued use of MetaMerch.io after changes are posted constitutes your acceptance of the updated Policy.

13. Contact

For privacy-related inquiries or data requests, please contact:
📧 support@meta-merch.io
📍 Studio Yama Ltd
6 Elm Park Road, London, N3 1EB, United Kingdom