1. Who We Are

MetaMerch is owned and operated by:

Studio Yama Ltd
Company Number: 12764661
Registered in England & Wales
Registered Address:
6 Elm Park Road
N3 1EB
United Kingdom

Email: support@meta-merch.io
Phone: +44 7711 348744

Studio Yama Ltd is the data controller responsible for your personal data.

2. What Data We Collect

We may collect and process the following categories of personal data:

2.1 Identity & Contact Information

• Name

• Email address

• Billing address

• Account login details

  
  

2.2 Payment Information

Payments are processed securely by third-party providers:

• Stripe

• Airwallex

• PayPal

We do not store full card details.

2.3 Account Usage Data

• Subscription plan

• Download activity

• Login history

• IP address

• Device type

  
  

2.4 Marketing Data

• Email marketing preferences

• Engagement with emails

• Newsletter sign-ups

  
  

2.5 Technical & Analytics Data

• Browser type

• Device information

• Referring website

• Pages visited

• Time spent on pages

  
  

This may be collected via tools such as:

• Google Analytics

• TikTok Pixel (if used)

  
  

3. How We Use Your Data

We use your personal data to:

• Provide access to MetaMerch services

• Process subscriptions and payments

• Manage your account

• Send service-related communications

• Improve platform performance

• Prevent fraud and abuse

• Send marketing communications (with consent)

  
  

4. Legal Basis for Processing (GDPR)

Under UK GDPR, we rely on the following lawful bases:

Contractual Necessity

To provide access to your subscription.

Legitimate Interests

To improve services, prevent fraud, and ensure platform security.

Consent

For marketing communications and optional tracking technologies.

5. Sharing Your Data

We may share personal data with trusted third-party service providers, including:

• Stripe (payment processing)

• Airwallex (payment processing)

• PayPal (payment processing)

• Klaviyo (email marketing)

• Zapier (automation services)

• Hosting providers

• Analytics providers

  
  

These providers process data in accordance with their own privacy policies and applicable law.

We do not sell your personal data.

6. International Data Transfers

As MetaMerch operates globally, your data may be transferred outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

7. Data Retention

We retain personal data only as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

Inactive account data may be deleted after a reasonable period.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion

• Restrict processing

• Object to processing

• Withdraw consent for marketing

• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact: support@meta-merch.io

9. Children’s Data

MetaMerch is not directed at children under 13.

If you are under 18, you must have permission from a parent or legal guardian to use MetaMerch.

If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete it.

10. Cookies & Tracking

MetaMerch uses cookies and similar tracking technologies to:

• Enable platform functionality

• Analyse traffic

• Improve performance

• Support marketing efforts

You may manage cookie preferences through your browser settings.

A separate Cookie Policy may apply.

11. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.

Payment processing is handled by PCI-compliant providers.

12. Changes to This Policy

We may update this Privacy Policy periodically.

The latest version will always be available on our website.

13. Contact Us

If you have questions regarding this Privacy Policy, contact:

Studio Yama Ltd
Email: support@meta-merch.io
Phone: +44 7711 348744